Job Purpose:

To make customisation of the product according to the customer's requirements, with good presentation and description; convincing customer to purchase product and close lead.

Responsibilities

• Build relationships with key customers
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Achieving targets with provided leads 

Requirements

• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Conversational Ability

Salary: negotiable, with attractive incentives

Industry Type:Travel , Hotels , Restaurants , Airlines , Railways

Functional Area: Customer Service, Operations

Employment Type:Full Time, Permanent

Role Category: sales support

Education

UG :Graduation Not Required, Any Graduate in Any Specialization