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Job Description


Customer Service Agent  

FedEx Express

Jobs For Freshers

17000 Monthly


Marketing - Tele-Calling Sales & Operations

Listed On Apply By
02/08/2019 30/11/2019
Work Start Duration
Immediate NA
Apply Now

Organisation Profile

Organisation Size

Large Corporate

HQ Location

Delhi, India

  • Organisation Profile

    FedEx Express

    FedEx Corporation is an American multinational courier delivery services company headquartered in Memphis, Tennessee.[2] The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location (to help in finding lost packages), a feature that has now been implemented by most other carrier services

Position Profile

Position Type

Jobs For Freshers

Functional Area


Position Duration


Workplace Type

Work from Office

Time Commitment

Full Time

Work Hours

8 Hours per Day(s)

Location of Work

Delhi (10)

  • Position Summary

    Contributes to assigned learning events, and uses prescribed methods to acquire an understanding of the FedEx business (services, roles and responsibilities of other functions, systems, processes, products etc), Customer Experience strategy, together with the Customers’ business requirements

  • Job Role

    1.Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer’s            requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each calls in accordance with FedEx standards.


     2. Provides general advice and information to external customers 


    3.Identifies and progresses potential revenue and automation opportunities from inbound customer calls. Documents all relevant details using the agreed local procedure.


    4.Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe.


    5.Resolves defined types of queries (which can be dealt with using limited technical expertise and available systems information). Provides/takes relevant information and updating the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provides the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provides the Customer with a clear explanation of the action taken.


    6.Supports the achievement of required service levels and total customer satisfaction by actively participating in learning opportunities to enhance current competencies and by supporting the introduction of revised processes, procedures and tools.


    7.Contributes to the achievement of individual, team and service level goals by performing all activities in accordance with defined standards for performance and conduct.


Position Rewards

  • Position Financial Rewards

    Paid- Fixed 17000 Monthly

    2.4 CTC ( 17k fixed plus variable )

  • Candidate will be entitled to

    Performance Awards

    5 days Work Week

Required Candidate Profile

  • Skill Requirement
  • Gender


Important Information

Work Start Date


Apply By


  • Number of Positions

    Delhi : 10

  • Selection Process

    Telephonic Interview Face to Face interview

Assessment Questions

  • Subjective Questions

    Q 1 Are you available to join the Jobs For Freshers Position on the specified date. If not please advise your availability ?

    Q 2 Why do you want to apply for this Position?