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FEATURED

Graduate Analyst  (Open For All)

ANZ Support Solutions

Jobs For Freshers

Paid-Fixed-Range- 400000 - 450000 Annually

Bengaluru

Finance - Secondary Research + 2

Posted On Apply By
21/01/2019 20/02/2019
Position Starts Duration
Flexible NA
Apply Now

Organisation Profile

Industry

KPO

Organisation Size

Large Corporate

HQ Location

Bengaluru, India

  • Organisation Profile

    ANZ Operations and Technology Pvt. Ltd. and ANZ Support Services India Pvt. Ltd. in Bengaluru are an integral part of ANZ’s Technology Services and Operations division. In Bengaluru, ANZ currently employs more than 7,000 people in technology development, operations and shared services roles. The group has been servicing ANZ’s technology needs for more than 25 years and has in recent years extended its capabilities to include operations and support functions.

Position Profile

Position Type

Jobs For Freshers

Functional Area

Finance

Position Duration

NA

Workplace Type

Work from Office

Time Commitment

Full Time

Work Hours

9 Hours per

Location of Work

Bengaluru

  • Position Summary

    This position is required to have solid knowledge of deposits, processes, and provide subject matter expert support to all staff. This position requires excellent communication, presentation, coaching and leadership qualities. The role requires the person to take accountability in providing superior quality while processing the transaction by the team; this includes scheduling and monitoring of activities within bank’s policies, adherence to procedures and agreed timescales. To lead a processing team which also includes taking responsibility for their collective performance and ensuring team’s productivity targets are met. To assist Production Lead as per Team Managers guidelines

  • Key Result Areas

    Financial:

    • Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
    • Monitors progress on outstanding matter

    Customer:

    • Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
    • Recognise issues requiring escalation and act accordingly.
    • Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
    • Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution.  Answer all emails and calls in a professional manner.
    • Contact customer to keep them informed in accordance with current processes.

    Process:

    • Accountable for all aspects of  function; own data, systems and  applications for all Processing and  Reporting services.
    • Handle all escalated queries from internal ANZ  customers, or external vendors and resolve the  complex cases
    • Drive initiatives to support servicing Vision and priorities
    • Process items/events with timeliness and accuracy.
    • Work Allocation and Prioritising and distributing initial work received to various team members
    • Staff communications, staff meetings rostering and work distribution
    • Resolve and/or escalate complex matters to the Manager in a timely manner
    • Focus on continuous improvement of the process
    • Be a back-up for the Production Lead and assist in the following activities:
      • Dealing with production related issues raised by staff
    • Accurate & timely reporting of work results to the Team Leader on a daily basis.

Position Rewards

  • Position Financial Rewards

    Paid-Fixed-Range

    400000 - 450000 Annually

    salary offered will vary basis candidate quality & prior exp

Required Candidate Profile

  • Education Level

    Under Graduate/Post School

  • Preferred Courses

    B.B.A/ B.M.S, B.Com, ICWA (CMA), M.Com

  • Other Academic Criteria

    Must have strong finance fundamentals understanding

  • Gender

    Any

  • We welcome applications from

    Encourage applications from Candidates with prior Experience

Important Information

Position Start Date

Flexible

Application Deadline

20/02/2019

  • Number of Positions

    Bengaluru : 10

  • Selection Process

    1. Aptitude Test 2. Voice and Accent Test 3. In person interview