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Job Description



ANZ Bank

Jobs For Freshers

Paid-Fixed-Range- 360000 - 500000 Annually


Finance - Financial Analysis & Projects

Listed On Apply By
06/01/2020 05/02/2020
Work Start Duration
On 06/01 NA

Organisation Profile



Organisation Size

Mid Size

HQ Location

Bengaluru, India

  • Organisation Profile

    ANZ Bank

Position Profile

Position Type

Jobs For Freshers

Functional Area


Position Duration


Workplace Type

Work from Office

Time Commitment

Full Time

Work Hours

9 Hours per Day(s)

Location of Work

Bengaluru (10)

  • Position Summary

    This position is required to have solid knowledge of deposits, processes, and provide subject matter expert support to all staff. This position requires excellent communication, presentation, coaching and leadership qualities. The role requires the person to take accountability in providing superior

  • Job Role


    • Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
    • Monitors progress on outstanding matters



    • Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
    • Recognise issues requiring escalation and act accordingly.
    • Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
    • Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution.  Answer all emails and calls in a professional manner.
    • Contact customer to keep them informed in accordance with current processes.


    • Accountable for all aspects of  function; own data, systems and  applications for all Processing and  Reporting services.
    • Handle all escalated queries from internal ANZ  customers, or external vendors and resolve the

           complex cases

    • Drive initiatives to support servicing Vision and priorities
    • Process items/events with timeliness and accuracy.
    • Work Allocation and Prioritising and distributing initial work received to various team members
    • Staff communications, staff meetings rostering and work distribution
    • Resolve and/or escalate complex matters to the Manager in a timely manner
    • Focus on continuous improvement of the process
    • Be a back-up for the Production Lead and assist in the following activities:
    • Dealing with production related issues raised by staff
    • Accurate & timely reporting of work results to the Team Leader on a daily basis.


    • Rejections / Incidents in any of the items completed
    • Escalations / outstanding matters
    • Operational cost reduction
    • Reduce rework/escalation



Position Rewards

  • Position Financial Rewards

    Paid-Fixed-Range 360000 - 500000 Annually

  • Candidate will be entitled to

    Lunch Facility

    Pick up & Drop

    Performance Awards

    5 days Work Week


Required Candidate Profile

  • Education Level

    Post PG / Doctoral Level (Degree Course(s), Diploma Course(s), Professional Qualification / Certification), Post Graduate Level (Degree Course(s), Diploma Course(s), Professional Qualification / Certification), Under Graduate/Post School (Degree Course(s), Diploma Course(s), Professional Qualification / Certification)

  • Preferred Passout Year(s)

    2018, 2019, 2020

  • Skill Requirement


  • Gender


Important Information

Work Start Date

On 06/01

Apply By


  • Number of Positions

    Bengaluru : 10

  • Attachments

    Job Description Click to View

Assessment Questions

  • Subjective Questions

    Q 1 Are you available to join the Jobs For Freshers Position on the specified date. If not please advise your availability ?